How we’re responding
Airbnb.org, a non-profit founded by Airbnb to provide emergency housing in times of crisis, is currently offering free, emergency housing to first responders staging in the US and neighbouring countries to support relief efforts in Venezuela. Stays are free for these organisations and are funded by Airbnb.org and the generosity of donors.In this initial stage, Airbnb.org is working with non-profits, including Rescue Response International, CADENA International and others to support their work as they prepare to deploy to Venezuela.
How to help
FAQ
How do I access an Airbnb.org emergency stay?
Currently, Airbnb.org doesn’t accept direct applications for people seeking emergency assistance. Instead, Airbnb.org will work with governmental entities and local non-profit partners to find people in need of emergency stays. Learn more
Who is eligible to book a stay through Airbnb.org?
People who have been affected by the earthquakes in Venezuela may be eligible to book an emergency stay through Airbnb.org. Airbnb.org is working with governmental entities and non-profit partners to help determine eligibility. Learn more
Can I offer my home for full price on Airbnb for guests and also offer it for free or a discount during emergencies through Airbnb.org?
Yes. You have one calendar, so guests won’t be able to double-book your space.
How will I know that the booking came from Airbnb.org?
Hosts are notified during the booking process when a reservation request is for an emergency stay through Airbnb.org.
What happens when a guest’s stay ends?
Airbnb.org guests are responsible for checking out at the agreed-upon time according to the reservation record. In the event of a missed checkout, Airbnb has a dedicated team of specialised support agents who will work with the guest to facilitate checkout.
I’m not an Airbnb host, but I want to offer my home following natural disasters. What should I do?
You can sign up to host exclusively through Airbnb.org, which means you’ll only host guests in need of emergency stays and you will offer your place for free. Your place will not be available for guests to book non-emergency stays.
Who does my donation help?
Your donation to Airbnb.org pays for emergency housing for families and first responders who need a place to stay because of earthquakes or another crisis.100% of your donation goes to fund free emergency housing for affected people – not to operating costs. Operating costs for Airbnb.org are covered by Airbnb. Airbnb.org works independently as its own 501(c)(3) non-profit.
Learn more about our responses
Meet the people affected by disasters and those who helped.
