Our mission is to unlock the power of sharing space, resources, and support in times of need.
For over 8 years, Airbnb helped people in times of crisis through the Open Homes initiative. Airbnb.org is the next chapter. We’re a 501(c)(3) nonprofit with our own mission and board of directors.

How we got started.


The idea came from a host

New York City was hit by Hurricane Sandy, one of the worst hurricanes in history. Shell, an Airbnb host in Brooklyn, contacted Airbnb and asked if she could offer her place for free to people who had to evacuate. The Airbnb team worked long hours to quickly make this available to evacuees, and soon over 1,000 hosts opened their homes to those in need.


Airbnb makes it possible for more hosts to lend a hand

Airbnb launches a Disaster response tool that lets hosts around the world offer their homes for free during disasters.

April – May

Hosts around the world open their doors to relief workers

Airbnb activates for the Nepal earthquake and hosts welcome their first group of relief workers, with volunteers from All Hands and Hearts.

May – September

Airbnb works with nonprofits to understand how to offer help

Partnerships are created with the Federal Emergency Management Agency (FEMA) to help distribute emergency preparedness resources to hosts and guests. In Greece and the Balkans, Airbnb starts working with Mercy Corps and the International Rescue Committee to provide housing for relief workers on the front lines of the Syrian refugee crisis.

Airbnb also starts offering housing grants to 15+ organizations who need housing for their clients or staff, including Service Year Alliance, Make-a-Wish, and Summer Search.


The host community responds to the Pulse nightclub shooting

At the request of the local government, Airbnb, Uber, and JetBlue joined forces to provide housing, flights, and ground transportation for families flying in for funerals or visiting loved ones in the hospital. This was the first time the host community had offered to host people affected by a mass shooting.


The White House launches a Call to Action for Private Sector Engagement on the Global Refugee Crisis. Airbnb answers. Airbnb’s co-founder Joe Gebbia was one of 20 executives invited by President Obama to make commitments to the refugee crisis.


Airbnb partners with Make-a-Wish with the goal of housing one wish family a day in 2017.


Airbnb makes a commitment to the International Rescue Committee

In response to the US executive order halting all refugee admissions and temporarily barring people from seven Muslim-majority countries, Airbnb commits to housing those impacted by the ban. In response, Airbnb also pledges to contribute $4 million over the course of 4 years to the International Rescue Committee to support the housing needs of people who’ve been displaced.


Airbnb officially launches Open Homes

On World Refugee Day, Airbnb announces it will double down on its housing efforts with Open Homes. The program has enabled the host community to offer their homes for free to people impacted by disasters or fleeing conflict.

August – September

The community helps over 20,000 people to date

The Open Homes community responds to 4 disasters simultaneously. Hurricane Harvey becomes the host community’s largest activation. In just one month, hosts help over 2,000 people who had evacuated across 3 states. At the same time, hosts opened their homes to those affected by Hurricane Irma, Hurricane Maria, and the Mexico City earthquake.


Airbnb announces a medical stays initiative

At the Biden Cancer Summit, Airbnb announces a medical stays initiative in partnership with Hospitality Homes, Fisher House, and Make-A-Wish. Through it, the Open Homes community would provide free places to stay to those traveling long-distances for medical treatment.


Hosts respond to two separate wildfires in California

After the Camp and Woolsey Fires in California, over 2,500 hosts opened their doors, and over 2,300 people found a place to stay.


Airbnb builds a way for hosts to donate to support Open Homes

Hosts wanted more ways to participate in Open Homes. In response, Airbnb announces a donations platform that lets hosts donate a percentage of their earnings to Open Homes nonprofit partners to help fund stays for those who need them.


Hosts offer shelter to over 1,000 people impacted by the Australia bushfires in New South Wales and Victoria. This marks the biggest international Open Homes activation to date.


The host community responds to the COVID-19 pandemic

Airbnb announces a way for hosts to provide housing for healthcare workers and first responders on the front lines of the pandemic.


Airbnb expands its donation platform, so anyone can make a donation to nonprofits that help frontline workers find a place to stay.


Airbnb announces Airbnb.org

Airbnb establishes Airbnb.org, and celebrates all the meaningful work done by hosts and partners through Open Homes. As an independent nonprofit, Airbnb.org will focus on helping people share housing and resources with each other in times of crisis.