How we're responding
Airbnb.org, a nonprofit founded by Airbnb to provide emergency housing in times of crisis, is prepared to help residents displaced by flooding and damaging winds as Hurricane Isaias makes landfall late Friday.Airbnb.org is partnering with organizations across the region, including Inform Florida and Florida’s 211 network, to offer free emergency housing to residents who are under mandatory evacuation orders. Airbnb.org is also working with All Hands & Hearts to provide free emergency housing for their first responders as they stage in the southeastern United States while preparing to deploy to support relief efforts.In Florida, residents living in areas under mandatory evacuation orders can request support by contacting 211, which will determine eligibility. Once the storm makes landfall and impacts are assessed, Airbnb.org and its partners will provide details about additional assistance.Because donations to Airbnb.org pay for stays, people in need stay for free.
How to help
FAQ
How do I access an Airbnb.org emergency stay?
Currently, Airbnb.org doesn’t accept direct applications for people seeking emergency assistance. Instead, Airbnb.org will work with governmental entities and local nonprofit partners to find people in need of emergency stays. Learn more
Who is eligible to book a stay through Airbnb.org?
People who have been affected by the earthquakes in Venezuela may be eligible to book an emergency stay through Airbnb.org. Airbnb.org is working with governmental entities and nonprofit partners to help determine eligibility. Learn more
Can I offer my home for full price on Airbnb for guests, and also offer it for free or a discount during emergencies through Airbnb.org?
Yes. You have one calendar, so guests won’t be able to double-book your space.
How will I know that the booking came from Airbnb.org?
Hosts are notified during the booking process when a reservation request is for an emergency stay through Airbnb.org.
What happens when a guest’s stay ends?
Airbnb.org guests are responsible for checking out at the agreed-upon time according to the reservation record. In the event of a missed checkout, Airbnb has a dedicated team of specialized support agents who will work with the guest to facilitate checkout.
I’m not an Airbnb host, but I want to offer my home following natural disasters. What should I do?
You can sign up to host exclusively through Airbnb.org, which means you’ll only host guests in need of emergency stays and you will offer your place for free. Your place will not be available for guests to book non-emergency stays.
Who does my donation help?
Your donation to Airbnb.org pays for emergency housing for families and first responders who need a place to stay because of the earthquakes or another crisis.100% of your donation goes to fund free emergency housing for impacted people — not to operating costs. Operating costs for Airbnb.org are covered by Airbnb. Airbnb.org works independently as its own 501(c)(3) nonprofit.
Learn more about our responses
Meet the people impacted by disasters and those who helped.
